Alana Hazelager

Alana Hazelager has over a decade of experience in business improvement, training, and customer service roles. Currently serving as Team Leader for Business Improvement at the City of Casey since November 2018, Alana previously held positions at Latitude Financial Services, where responsibilities included Performance Coach and Training Specialist, focusing on enhancing operational efficiency, leadership development, and employee training. Alana also had a brief tenure as Hardship Leader at GE Capital, managing a large team dedicated to supporting customers facing financial difficulties. Earlier roles at GE Capital included Dispute Resolution Case Manager and Compliance Specialist, emphasizing customer resolution and risk management. Alana holds a Certificate IV in Training and Assessment from Holmesglen.