Dana Mitchell

Dana Mitchell possesses extensive experience in utility customer service management, currently serving as the Manager of Utility CIS Customer Services for the City of Garland since October 2018. Prior roles include Revenue Collections Manager for the City of Irving from March 2014 to October 2018 and Utility Accounting Manager for the City of Duncanville from November 1992 to February 2014. Dana is skilled in managing staffing issues, training staff, and addressing customer conflicts within the Utility Billing department. Educational qualifications include a Bachelor of Science in Business Administration from DeVry University and a Bachelor of Science in Business Administration with a focus on Business Operations from DeVry Institute of Technology.