Mickael Buczynski

Mickael Buczynski is the current Head of Customer Service at Citygo. Prior to this, they worked as a Customer Experience Manager at Deliveroo from May 2016 to December 2018. Mickael was responsible for the creation, development, and optimization of the company's Social Media and Fraud Support services. Mickael also managed the Social Media and Fraud Support teams. In addition, they oversaw the externalization and management of the company's mail, chat, and self-care services, as well as the training of managers and agents. Mickael has also been involved in quality control and KPI management.

Mickael Buczynski studied at UVSQ Université de Versailles Saint-Quentin-en-Yvelines for their Master 2 Management, Management Qualité et Relation Client. Afterwards, they completed their MASTER en Industries Créatives at Université Paris 8 in the field of Étude de la communication et des médias. Continuing their studies at CY Cergy Paris Université, they obtained their LICENCE Communication et Médias in Étude de la communication et des médias. Mickael Buczynski also has a BTS Communication des Entreprises from Lycée Jean Lurçat in Étude de la communication et des médias. In addition, they have a certification from Google in Devenez Digital Active.

Some of their coworkers include Manon Renaudo - Partnerships & Communication Manager, Eric Feuerstein - CTO & Co-Founder, and Andréa Matian - Acquisition Manager. Mickael Buczynski reports to Patrick Robinson Clough, CEO. Some individuals on their team include Sandra Martinie - Customer Experience Agent, Clara Chartier - Customer Experience Agent, and Victoria Lefebvre - Customer Experience Agent.