Santiago Hernaez Arzua

Santiago Hernaez Arzua is a seasoned professional in Business Intelligence with extensive experience in consulting roles at Cívica Software and Minsait since 2020 and 2018, respectively. Prior positions include senior consulting roles at Tecnocom and a coordinator role at Convergys, where involvement included early detection and management of global incidents as a member of the Microsoft Rangers team. Santiago began the career in technical support at Stream Global Services, progressing through roles that focused on quality management and technical assistance for major brands like Dell and HP. Educational qualifications include a Master in Big Data from KSchool and multiple specialized certifications in Business Intelligence and cloud computing.