Civilla is a non-profit design studio dedicated to changing the way our public-serving institutions work. 

We believe that the best and fastest way to scale change in society is through our public-serving institutions. Our process is deeply rooted in human-centered design, an approach to service delivery that focuses on creating enduring solutions that fit peoples’ lives. By putting humans first, we help our partners deliver significant change and lasting impact in the institutions they lead.

We’re researchers, designers, and strategists working shoulder-to-shoulder to foster change at scale. We wake up every day with the goal of positively impacting one billion people through institutions that are more compassionate, more effective, and less expensive to operate.

Our work was recognized by Harvard Kennedy School as one of the Top Innovations in American Government. We were listed as one of the Top 25 Doers, Dreamers, and Drivers by GovTech Magazine. We received a global Core77 Design Award for Service Design and were honored by the Yerba Buena Center for the Arts (YBCA) as one of the Top Organizations Moving Society Forward.

Government

Non Profit

Civilla

Michael Brennan

Lena Selzer

The Design Team at Civilla is responsible for crafting human-centered solutions that improve the efficiency, compassion, and cost-effectiveness of public-serving institutions. By engaging in research, user experience design, and content creation, they transform service delivery through innovative design practices, ultimately fostering significant and lasting societal impact.

Design Team

About

Team members

Other teams at Civilla

Leadership Team