Joanne Whalen

Joanne Whalen is an experienced professional in sales administration and customer service, currently serving as Sales Administration Manager at ClaimSecure Inc. since July 2021. Prior to this role, Joanne led implementation initiatives as National Account Implementation Manager at Staples Advantage Canada from October 2010 to September 2019, where Joanne managed a national team and enhanced customer experiences for B2B clients. Joanne's career includes significant positions such as Senior Manager of Customer Service & Education Operations at IFSE Institute, Customer Service Manager at Scotiabank, and Compliance Manager/Customer Service Manager at RBC, demonstrating a strong focus on service excellence, team management, and operational efficiency. Joanne began the professional journey as Customer Service Branch Manager at National Bank of Canada, achieving notable audit results. Joanne holds a Bachelor of Arts in Psychology from York University.