Catrin Jones

Catrin Jones serves as the Group Director of Corporate Services at Clarion Housing Group since December 2016, previously holding positions such as Director of Business Transition and Director of Customer Services within the same organization. Prior experience includes roles as Director of Customer Service at Affinity Sutton, Account Director at Advanced Field Solutions Ltd, and Customer Strategy Director at UK Mail, where a customer journey review resulted in the development of a service strategy and restructured teams. Additionally, Catrin was Head of Customer Service at Veolia Environmental Services UK, where a Balanced Scorecard was developed to evaluate customer satisfaction, and served as Head of Customer Service at Cleanaway, overseeing multiple sites and CRM deployment. Catrin's education includes a LPC in Law from Cardiff University and a degree in Law and Psychology from Keele University.