André Alves

André Alves is an experienced IT professional currently serving as IT Senior Manager at Claro Brasil since March 2023, where responsibilities include leading specialized teams in AIOps, ITSM, and COTI, with a strong focus on personnel development and enhancing customer experiences. Prior to this role, André spent over five years as IT Manager at F1RST Digital Services, focusing on digital service management and fraud prevention, during which strategic and tactical plans were successfully executed. André also held tech lead positions at Banco Carrefour and Ticket, and a project lead role at Vivo (Telefônica Brasil). Educational qualifications include an ongoing postgraduate degree in People Management and Organizational Development from Universidade Presbiteriana Mackenzie and a degree in Information Technology Management from Universidade Paulista.