Doug Cook

Doug Cook is an experienced technical support representative with a diverse background in providing customer service across multiple industries. Currently working at Clearent since April 2019, Doug supports a portfolio of 78,000 small business merchant clients for a major credit card processor, utilizing critical thinking skills to enhance client satisfaction and company growth. Prior experience includes roles at XETA Technologies, Inc., Customer Direct, CDW, and Medline Industries, where Doug honed expertise in technical support, customer service, and sales. Doug holds a B.S. in Economics from the University of Illinois Urbana-Champaign, obtained in 1984.