Kevin Edwards

Kevin Edwards is a seasoned professional with extensive experience in technical support and system management across various industries. Currently serving as a Gateway Support Specialist at Clearent LLC since October 2015, Kevin previously held the position of Senior Analyst Product Support at MasterCard from March 2008 to June 2015, where expertise in configuring and managing payment systems was developed. Earlier roles include Senior Second-Level Support Lead at Reuters from 2002 to 2008, focusing on advanced support for workstation products, and Manager of the Customer Assistance Center at Bridge Information Systems from 1992 to 2002, optimizing support center operations. Kevin began a career in field service management, coordinating product installations and support in the Midwest region. Holding an Associate's degree in Computer Technology from the Basic Institute of Technology, Kevin combines technical knowledge with a commitment to user-friendly systems and customer assistance.