Santiago L. is an experienced Information Technology professional currently serving as an Information Technology Support Engineer at Hitachi Solutions America since June 2023, where support for site deployments and ticket requests is provided. Prior experience includes a role as a Virtualization Engineer at Kyndryl, where services were delivered in virtualization, cloud services, and cybersecurity, alongside experience with AWS, Citrix, Azure, and Google technologies. Additional positions include Senior IT Support Engineer at Amazon, IT Support Engineer in a call center at F4, and IT Support Technician at Zion Tech Group, providing on-demand services for Fortune 500 companies. Santiago's background also features technical roles at Glaxo Smith Kline Pharmaceuticals, Citrix, Brocade, and Hewlett-Packard. Educational qualifications include an Engineer's degree in Cyber Security from Universidad Latina de Costa Rica, a degree in Computer Systems Networking and Telecommunications, and various certifications including CCNA and AZ900.
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