Niddhi Shah

Niddhi Shah has a diverse range of work experience spanning multiple industries and roles. Niddhi is currently working at CleverTap as the Associate Director of Customer Success Strategy and Operations. In this role, they are responsible for driving product adoption, providing strategic insights, and maintaining customer relationships. Prior to this, they worked as the Senior Program Manager and Senior Manager of Customer Success at CleverTap, where they handled top Enterprise customers and mentored new Customer Success Managers.

Before joining CleverTap, Niddhi pursued a doctoral degree in Artificial Intelligence and Branding at SP Jain School of Global Management. Niddhi also worked at Quantiphi as a Client Engagement Manager and at KOFFEETECH COMMUNICATIONS as a Business Strategist and Marketing Consultant.

Niddhi's earlier experience includes roles such as an Implementation Engineer at Exterro, a Project Coordinator Contract at Epiq, a Graduate Research Assistant and Graduate Teaching Assistant at Willamette University MBA, an Operations and Policy Analyst II Intern at Oregon Department of Transportation, a Social Media Strategy Consultant at See Vita, and a Strategic Business Consultant at Salem-Keizer Transit.

Overall, Niddhi Shah's work experience showcases their expertise in customer success, strategy and operations, as well as their knowledge in AI, branding, client engagement, and marketing consulting.

Niddhi Shah has a diverse educational background with a focus on business administration, project management, marketing, and computer engineering. Niddhi is currently pursuing a Doctor of Business Administration (DBA) degree in Artificial Intelligence and Brand Image at the SP Jain School of Global Management, with an expected completion date in 2023.

Prior to their DBA program, Niddhi completed a Master of Business Administration and Management degree at Willamette University, specializing in Project Management, Business Analysis, and Marketing. It is not specified when they completed this degree.

In 2016, Niddhi attended Harvard University for the International Marketing Program, which lasted for one year. Niddhi also holds a Bachelor's degree in Computer Engineering from Dwarkadas J. Sanghvi College of Engineering. It is not specified when they obtained this degree.

In addition to their formal education, Niddhi has obtained several certifications to enhance their skills and knowledge. These certifications include "Creating a Program Strategy," "Customer Experience Leadership," "Foundations of Project Management," "Data-Driven Project Management: Project Metrics That Matter," "Scrum: Advanced," "What Is Program Management?," "Program Management for IT Professionals," "Scrum: The Basics," "Learning Program Management," "Program Management Foundations," "Customer Success Management Fundamentals," "Artificial Intelligence in Marketing," "Brand Management: Aligning Business, Brand and Behaviour," "The Complete Digital Marketing Course 12 Courses in 1," "Project Management Professional Exam Prep Seminar," and "Google Analytics Individual Qualification." These certifications were obtained between 2018 and 2022 from institutions such as LinkedIn, Google, the University of Virginia Darden School of Business, London Business School, Udemy, and the Project Management Institute.