Suhas Jagannatha

Suhas Jagannatha has a diverse work experience spanning various roles and companies. Suhas'smost recent position is Director - Customer Success at CleverTap, where they focus on creating strategic business value for customers through increased revenue, higher retention, and delightful end-user experiences.

Prior to joining CleverTap, Suhas worked at Sprinklr for over a decade. Suhas'sroles at Sprinklr include Director - Customer Experience & Solutions, Associate Director - Product Success & Growth, Manager - Product Success & Growth, and Business / Product Analyst - Sprinklr Engagement Platform. In these roles, they were responsible for driving user adoption, nurturing customer relationships, gathering business requirements, onboarding new clients, and managing large-scale digital transformation projects. Suhas also worked closely with the sales team, R&D, and marketing operations to support pipeline generation, product roadmap monitoring, and go-to-market strategies.

Before their tenure at Sprinklr, Suhas founded Information Overload, where they served as Founder. Suhas also worked as a Software Engineer at Tech Mahindra earlier in their career.

Overall, Suhas has gained extensive experience in customer success, solution selling, product management, team leadership, and software engineering throughout their career.

Suhas Jagannatha completed their Bachelor of Engineering degree in Computer Science from Visvesvaraya Technological University from 2002 to 2006. Suhas later pursued an MBA in Business Technologies & Digital Transformation from Manipal Institute of Technology from 2009 to 2011. Recently, in 2021 and 2022, Suhas attended the National University of Singapore for the PGP Accelerated Management Program in the field of Business/Managerial Economics. Alongside their formal education, Suhas obtained various certifications, including Customer Success Management - Success Planning and Customer Success Management - Value Realisation from Sprinklr in August 2022. Suhas also acquired certifications in Sprinklr Conversational AI Bots, Modern Engagement Product, Modern Research Product, and Modern Care Product in 2021 and 2022. In 2018, Suhas completed the PG Certificate in Digital Marketing & Communication from upGrad.com and the PG Certification in Digital Marketing & Communication from MICA | The School of Ideas.