Roberto Pastor Moro

Roberto Pastor Moro has a diverse work experience spanning over a decade. Roberto started their career at the University of Oviedo in 2009, where they were responsible for the maintenance and support of the IT structure. Roberto then joined CSC in 2009 and held various roles, including Field Services where they solved onsite client IT problems, and Asset Management where they handled the administration and inventory of hardware assets for a global account.

At CSC, Roberto also worked in the fields of Corporate Responsibility, Global Active Directory, and GPO Engineering & Global SOE Standard Build Solutions. In these roles, they were responsible for managing the Active Directory globally, creating and maintaining GPOs, and resolving problems related to SOE images and security policies.

In 2015, Roberto joined Sweetspot as part of their Customer Success team. Roberto managed and resolved support requests, adapted solutions to client requirements, and provided training and guidance for onboarding new clients. Roberto also acted as a consultant to assist clients in improving their dashboard solutions.

Most recently, Roberto joined ClickDimensions in 2020 as a Solutions Engineer. Further details about their role are not provided in the structured information.

Roberto Pastor Moro began their education in 2003 at Oviedo University, where they pursued a degree in Computer Engineering with a focus on Software Engineering and Science Bachillerato. Roberto completed their studies at Oviedo University in 2009. In the same year, Roberto also enrolled at Universidad de Oviedo and obtained a degree in Ingeniero Tecnico Informatico with a specialization in Sistemas in 2007.

In addition to their formal education, Roberto has obtained several certifications. In 2012, they obtained the ITIL v3 certification from EXIN. In 2014, they obtained certifications in various digital marketing fields, such as E-Commerce, Analytics Web, Marketing Digital, Mobile App Analytics Fundamentals, and Web 2.0 - Marketing Online y Redes Sociales. Roberto also achieved proficiency in the German language through the Official School of Languages (Gijón). Furthermore, Roberto obtained certifications in Ecommerce Analytics: From Data to Decisions from Google in 2014. In 2015, they completed the Curso de Productividad Personal en la Era Digital from the Fundación Santa María La Real. Lastly, in 2021 and 2022, Roberto obtained the Microsoft Certified: Azure Fundamentals and Microsoft Certified: Azure Data Fundamentals certifications from Microsoft, respectively.

Additionally, Roberto acquired knowledge and skills in customer support through remote means by completing the certification course "Atención al cliente a través de soportes remotos" offered by the Fundación Estatal para la Formación en el Empleo FUNDAE in 2016.