Beatrix Kovacs

Beatrix Kovacs has a diverse work experience spanning four years. In 2020, they joined ClickMechanic as an Operations Efficiency Specialist and Customer Service Associate. As an Operations Efficiency Specialist, they were a power user of Salesforce, TalkDesk, GoogleDrive, Drift, Vero, Pipedrive and the go to person for any advice on automations and process improvement. Beatrix also managed daily, weekly, and monthly reports for tracking KPIs and offered guidance to team leads and managers on areas of improvement. As a Customer Service Associate, they provided high quality customer experience for the users of the ClickMechanic marketplace - website and mechanic app. In 2019, they joined Comdata Group as a Customer Service Team Manager, where they managed the effectiveness of the operations by pro-actively contributing to the overall development of the campaign through ideas and creativity. Beatrix also drove a team of 15 to maximum efficiency by drawing up weekly improvement plans and delivering coaching sessions. In 2016, they joined SYKES as a Customer Care Team Lead [UK&IE], Process Specialist, and Inbound Customer Service Representative. As a Customer Care Team Lead, they managed a team of 25 agents, 2 technical mentors, 1 QA and 1 account trainer, continuously delivering exceptional customer service for the client HP. Beatrix also contributed to the team winning multiple awards in the client's 'EMEA contact centre customer satisfaction' competitions, handled complaints and escalations to drive customer loyalty, and boosted lead generation. Beatrix also played an important role in ensuring employee satisfaction by organizing activities at and outside of work.

Beatrix Kovacs obtained their Bachelor's degree in Linguistics from Colegiul National Mihai Eminescu Oradea in 2019. Beatrix then went on to pursue a Master's degree in European Studies from the University of Oradea, which they completed in 2014. In November 2022, they obtained a certification in Explore/Analytics from Zendesk.