Melanie N.

Melanie N. has over 12 years of work experience. In 2021, they began working as a Senior Customer Support Executive for Close. From 2017 to 2021, they worked at ShareGrid as an Operations Manager and Operations Specialist. As Operations Manager, they managed day to day business operations and customer support with a team of 6, identifying and tracking key KPIs. As Operations Specialist, they provided cheerful support for all members using Intercom, Zendesk, Aircall, and email, maintaining low response times and providing thoughtful responses in all user interactions. Melanie also independently oversaw all damage and insurance claims, investigating reports of damage and following insurance protocols. Additionally, they thoroughly investigated cases of fraud, working closely with police departments across the nation in ongoing fraud reports. From 2012 to 2017, they were an Event Manager at Aramark, where they led a team of up to 60 people to manage small business meetings to multimillion high profile events for clients, including President Obama, the Bush family, and the Mayor of Houston. Melanie provided quality customer service to event hosts and guests, building strong relationships with clients to ensure confidence and resolution with any event issues. From 2009 to 2012, they worked as an Inventory Manager for EXPRESS.

Melanie N. attended the University of Houston from 2008 to 2014, where they earned a Bachelor of Science (B.S.) in Mathematics and Physics.