Cecile Hurley

Cecile Hurley has a wealth of experience in the customer service and IT service management field. Cecile currently holds the position of Vice President Customer Success at CloseReach Ltd, a Canadian company specializing in Business/Enterprise Architecture and Enterprise/IT Service Management. Prior to this role, Cecile served as Director Customer Care at Navvia and as Senior Manager, Customer Service, Information Solutions at Maple Leaf Foods, Inc. Cecile's educational background includes completing leadership programs at Ivey Business School, ADR International, Consulting Portal, CompuCollege, Pink Elephant, and BPM Institute. Throughout their career, Cecile has excelled in leading teams, implementing new tools and processes, and ensuring client success and satisfaction.