Mustafa Mahudhawala

Mustafa Mahudhawala is a seasoned professional with extensive experience in global support and customer service within the technology sector. Currently serving as Director of Global Support for SaaS Products at Cloudera since August 2021, Mustafa previously held the position of Vice President of Global Customer Support at Qualys, where a successful launch of the Designated Support Engineer program contributed to a 10% increase in customer satisfaction. Mustafa's career at Red Hat spanned 15 years, during which various leadership roles included Director of Global Support Services for Enterprise Cloud Products, overseeing multiple global support centers and driving customer experience and strategic direction. Earlier roles included Technical Lead positions at Ruksun Software Technologies and VeetVision Communications, as well as a Senior Systems Engineer role at Ensim India Pvt. Ltd. Mustafa holds a Master of Computer Management and a Bachelor of Science in Electronics from Savitribai Phule Pune University.