Samuel Devis

Samuel Devis has over 8 years of work experience in the IT industry. Samuel started their career in 2013 as a Customer Support Technician at Fujitsu Network Communications. In 2014, they moved to Turner & Townsend as a First/Second Line Technical Support, where they were responsible for Global backup checks. In 2015, they joined Techbuyer as a Server, Storage & Networking Analyst, and also had a 8-month secondment from IT at Christians Against Poverty as a Debt Operations Team Manager. At CAP, they formed and managed a team of 17 people to deliver dedicated customer service to the organization's most vulnerable customers. In 2020, they joined University of Leeds as an IT Operational Leader, and currently serves as the Head of Service Management at Cloudhouse since 2022. In this role, they are creating a service management strategy, discovering and documenting the underlying operations process, and creating, monitoring, and reporting on metrics and KPIs.

Samuel Devis has an education history that includes a Master of Science in Senior Leadership from the University of Leeds (2020-2022), as well as a Bachelor's degree in Biblical Studies and Theology from the University of Chester (2010-2013). Samuel also holds a number of certifications, including Microsoft Certified: Azure Fundamentals from Microsoft (2021), ITIL Intermediate Certificate in IT Service Operation from PeopleCert (2018), ITIL Practitioner in IT Service Management from BCS, The Chartered Institute for IT (2017), and ITIL Foundation certification in IT Service Management from BCS, The Chartered Institute for IT (2016).