Ian Hartwell

Ian Hartwell has accumulated extensive experience in the contact center industry, working in various roles from a Customer Service Assistant to a Contact Centre Solution Architect. With a background in implementing intelligent routing systems, deploying Amazon Connect resources, and designing customer journeys, Ian has demonstrated a strong ability to enhance customer and agent experiences. Ian is also adept at monitoring system performance, analyzing data, and creating backlog features aligned with business goals. Ian is highly skilled in utilizing AWS services and Infrastructure as code to optimize platform architecture and improve reliability across multiple accounts.