Lourdes Franco Mendoza

Lourdes Franco Mendoza has a diverse work experience spanning over two decades. Lourdes Franco is currently working at Cloudstaff as the Head of Business Account Management, where they provide strategic direction by monitoring customer satisfaction and industry trends. Lourdes Franco collaborates with the Business Sales and Product teams to recommend new projects and operational standards. Lourdes also delegates daily support tasks and engages directly with clients during complex situations.

Prior to their current role, Lourdes served as a Senior Account Manager at Cloudstaff. Lourdes Franco was responsible for understanding and collaborating with clients to mutually grow their business. Lourdes Franco set SLAs and KPIs aligned with the customer experience and handled customer challenges. Lourdes also conducted competitor research and suggested strategies to improve customer service.

Before joining Cloudstaff, Lourdes worked at Unifin Inc as the Country Director. Lourdes Franco organized and streamlined administrative and operational processes and implemented work-from-home and on-site work policies.

Earlier in their career, Lourdes held various positions at Sargas, Inc. Lourdes Franco served as a Site Director, overseeing operations, client relations, and business processing. Lourdes managed a team of 400-800 employees handling different lines of businesses. Lourdes Franco also worked as an Operations Manager, handling different campaigns and maintaining client relationships.

Additionally, Lourdes worked at Advanpoint Inc as an Operations Manager and Officer-in-Charge to the CEO. Lourdes Franco handled in-house campaigns related to maritime security and offshore expositions and monitored operations activities.

Lourdes also has significant experience in the recruitment field. Lourdes Franco worked as the Recruitment & Admissions Head at Cyber City Teleservices, where they managed sourcing, interviewing, and employment processes. Lourdes Franco also held roles as Morale Welfare and Recreation Employee Relations Head, Operations Manager, Call Center Supervisor, and Call Center Representative at the same company.

Early in their career, Lourdes worked as a Teacher at Megabyte College of Science and Technology.

Overall, Lourdes Franco Mendoza's work experience demonstrates their expertise in business account management, operations management, client relations, recruitment, and education.

Lourdes Franco Mendoza completed a Bachelor of Science in Secondary Education with a major in English/Language Arts Teacher Education from Guagua National Colleges from 1996 to 1999. Prior to that, they pursued a Bachelor of Science in Physical Therapy from Angeles University Foundation from 1995 to 1996. Lourdes also holds certifications including Six Sigma Green Belt Professional and Six Sigma Yellow Belt Professional. Lourdes Franco is also a Board Certified Teacher as recognized by the Philippine Professional Regulation Commission.