Gavin Metcalfe

Gavin Metcalfe is a seasoned professional with extensive experience in operational leadership and product development, currently serving as Chief Operating Officer at CloudWave since November 2021. At CloudWave, Gavin focuses on transforming customer engagement through cloud-based contact center solutions, driving flexibility and operational efficiency. Prior experience includes leadership roles at Vodafone New Zealand, where Gavin significantly enhanced the Cloud Contact Centre practice, achieving notable revenue growth and building strategic partnerships. Additionally, experience spans various positions in project and delivery management at organizations such as Vero Insurance New Zealand, Deutsche Bank, and BP. Gavin holds a BPHed in Sports Science from the University of Otago and several professional certifications, including Prince2 and ITIL.