Shifa Mustafa

Shifa Mustafa is an experienced professional with a diverse background in training and advocacy. Currently serving as a Nurse Advocate at Clover Health Services since April 2021, Shifa trains college students on group discussions and employability skills while managing transition programs from college to corporate environments. Previously, Shifa held the position of Senior Softskills Trainer at HTC Global Service India Pvt. Ltd. from September 2008 to November 2010, where responsibilities included conducting training needs analysis and developing training modules for new hires. Earlier experience includes a role as a Programmer Analyst at Cognizant Technology Solutions, where involvement in refining service desk functionalities and team collaboration was key. Shifa also contributed as a Quality Analyst at CSS Corp, focusing on client interaction, performance reporting, and training new trainers. Shifa holds a Bachelor of Arts degree in English Language and Literature from the University of Madras.