Erika Miranda

Erika Miranda is a seasoned professional with extensive experience in customer service and quality management. Currently serving as Gerente de Servicios at Cloverhound since August 2022, Erika previously held various roles at Altus - LATAM from August 2011 to August 2022, including Customer Success Manager and Gerente de Servicios. Erika's career began at ITS InfoCom, where responsibilities as a Quality Management Engineer included designing and implementing corporate processes and policies. Additional experience includes working as a Consulting Specialist at Procter & Gamble and as a Design and Budget Engineer at Multifrio. Erika holds a Master's degree in Business Administration with a focus on Quality Management from Universidad Latinoamericana de Ciencia y Tecnología, along with a Técnico degree in Business Administration and a Bachelor's degree in Industrial Engineering from Universidad Fidélitas.