James Bell

James Bell is an experienced professional in technical support and operations analysis, currently serving as Team Lead and Level I Technical Support Specialist at Clubessential since September 2020, where responsibilities include providing website and online reservation support for country clubs. Prior experience includes a role as Operations Analyst at Macy's System and Technology, focusing on call recording technologies and providing technical support, and as Support Analyst at Macy's Credit and Customer Services, leading support for contact center applications. James Bell's background also encompasses various positions at Macy's, including Call Center Colleague, Supervisor, and Bridge Coordinator, managing operations and ensuring compliance with SLAs across multiple contact centers. James Bell holds an Associate of Arts and Sciences degree in Architecture Technology from the University of Cincinnati and completed a College Prep program at Deer Park Jr./Sr. High School.