Badr Bouhamdan

Badr Bouhamdan has extensive experience in customer operations and management roles. Badr currently serves as the Director of Customer Operations at Clutch, where they oversee multiple departments and collaborates with various teams to improve customer experience. Before Clutch, Badr held the position of Senior Manager Customer Experience at the same company, where they implemented effective customer experience processes and managed a large number of accounts. Prior to Clutch, they worked as the Head of Vendor Experience and Operations at Jumia Group, where they focused on enhancing vendor satisfaction and optimizing logistics processes. Badr also has experience in operations management, logistics planning, and business planning within companies such as Mubawab, Roca Sanitario, S.A., TUI Airlines Belgium, and Royal Air Maroc.

Badr Bouhamdan completed a Master's degree in Marketing and Economics at the University of Montpellier in 2008. Prior to that, they earned a Bachelor of Applied Science (BASc) in Computer Engineering from IGA - Institut supérieur du Génie Appliqué between 2002 and 2007. Additionally, Badr Bouhamdan pursued another Master's degree in Economics at the University of Montpellier, although the specific dates for this degree are not provided.