Heather Marshall

Heather Marshall is a Senior Research Specialist at CNA Corporation, with a diverse background in research, team leadership, and customer service. Previously serving as a Cafe Manager at Compass Coffee, Heather emphasized innovation and team growth while managing high-pressure situations. Experience also includes roles at Caffè Nero as a Barista, providing customer service and managing peer training, and at Suffolk University, where Heather engaged in administrative tasks and was an Honors Student double majoring in English Literature and Political Theory. Internships at CSH, the Source for Housing Solutions, and The Scottish Parliament involved critical analysis of legislation and constituent support. Heather's educational background includes a Bachelor's degree from Suffolk University and studies at Edinburgh Napier University and The Washington Center for Internships and Academic Seminars.