Yasmin Lopes

Yasmin Lopes has work experience in two companies. From May 2022 to the present, they worked at Co.Aktion as a Business Development Representative. In this role, they focused on strategic and consultative engagement with new clients in the CX landscape. Yasmin conducted market studies to understand the specific needs of different sectors in the customer service journey and aligned their approach and presentation of the Coaktion ecosystem to potential leads. Prior to that, from January 2022 to May 2022, they worked as a Lead Development Representative at Co.Aktion, where they were responsible for active prospecting and market analysis to identify business opportunities. Yasmin created customized lists of strategic leads based on the Ideal Customer Profile. Before joining Co.Aktion, Yasmin worked at ZP - Tecnologia e Consultoria from May 2021 to January 2022 as an Administrative | Commercial Assistant. Yasmin'sresponsibilities included using the CRM system to manage customer interactions, conducting market intelligence to create a comprehensive database of competitors, and analyzing competitor functionality to assess the company's position in the market.

Yasmin Lopes completed their Bachelor's degree in Consumer Sciences at Universidade Federal Rural de Pernambuco from 2017 to 2021. In addition, they obtained various certifications, including "Fluência em Dados: como explorar e descrever dados" from LinkedIn in May 2023, "Produtividade Inteligente" from Escola Conquer in February 2023, "Introdução a Product Management" from Awari in December 2022, "Análise de NPS - Net Promoter Score" from Hi Academy in September 2022, "Learning Agility" from Escola Conquer in July 2022, "English Course" from Kumon Brasil in April 2022, "Customer Experience" from CS Academy in February 2022, "Software HubSpot Sales" from HubSpot Academy in January 2022, "Outbound Marketing & Sales" from Reev in December 2021, and "Microsoft Excel" from Fundação Bradesco in June 2020.