Account Manager, Compliance Sales | Remote US

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.

But that’s not who we are – that’s just what we do.   We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Position Summary

The Account Manager is responsible for supporting the sales process for Coalfire’s recurring revenue through renewing and upselling on a set of accounts known as a territory. This person will cultivate strong partnerships internally to support the execution of internal and external processes related to the sales cycle. In addition, responsibilities will include in person, e-mail and phone-based customer discussion throughout the sales cycle. 

What You'll Do

• Responsible for account ownership and opportunity ownership within assigned territory and/or sales service line.
• Management of Salesforce to document customer opportunities and their activity, and to generate reports to manage and prioritize existing accounts within assigned sales service line. Work closely with assigned service line to manage all renewals in assigned accounts throughout the complete sales cycle.
• Develop account plans and strategies for assigned territory.
• Research and identify growth opportunities within existing territories.
• Monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on renewals agreements.
• Responsible for meeting defined sales performance metrics, quota, renewal/upsell pipeline, maintain accurate forecasting.
• Efficiently handles customer and partner inquiries related to quotes, pricing, up-selling and reinstatement of renewals contracts.
• Expand Coalfire’s relationship by addressing broader client security needs through additional Coalfire service sales.
• Develop and deliver accurate and high-quality statements of work for all Coalfire service sales.
• Maintain and communicate an organized understanding of your accounts, opportunities, and day-to-day activities.
• Cultivate strong internal working relationship with legal, order management and finance.
• Build your knowledge of your clients’ and Coalfire’s industry.
• Proposal support including development and processing of the proposals.
• Initiates escalation communications to appropriate internal personal.

What You'll Bring

• 3 years of experience with sales or account management in a B2B sales environment preferred
• Excellent spoken and written communication skills
• Strong organizational skills
• Proficiency with sales tools and Microsoft Office suite
• Motivated self-starter prepared to handle high volume of renewal opportunities, email communications and telephone calls.
• Possesses strong organizational skills to keep sales cycles on track.
• Thrives in an extremely fluid, fast-paced environment.
• Satisfactory problem-solving skills to help resolve customer complaints or needs.
• Bachelor’s degree (four-year college or university) or equivalent combination of education and work experience.