Wendy Silberstein

Wendy Silberstein has a diverse work experience spanning multiple industries. Wendy is currently working at COFENSE as the Director of Global Technical Support, a role they have held since September 2022. Prior to this, they served as the Senior Manager of Global Technical Support at COFENSE from March 2020 to September 2022. Wendy also has experience as a Manager of Customer Support and a Manager of SBE Customer Support at the same company. Wendy started their career at COFENSE as a Technical Support Engineer in October 2015.

Before joining COFENSE, Wendy worked as a Deskside Support Analyst at Hönigsberg & Düvel Corp - Volkswagen Group of America from February 2014 to October 2015. In this role, they provided second and third level support for over 800 individuals across multiple locations and was responsible for designing, installing, configuring, and maintaining IT infrastructure.

Wendy also has experience in the education sector, where they served as a Kindergarten Instructional Assistant at Fairfax County Public Schools from September 2008 to January 2014.

Early in their career, Wendy worked at America Online (AOL) from 2003 to 2006 as a QA Engineer for servers, responsible for testing and maintaining the popup QA subsystem and AOL proprietary Visual Basic GUI applications. Prior to that, they worked at AOL as an Associate QA Engineer, Analyst, and Customer Care Consultant, where they tested Visual Basic applications, mentored and trained remote QA engineers, and provided customer support services.

Overall, Wendy Silberstein brings a wealth of experience in technical support, QA engineering, and customer support roles to their current position as the Director of Global Technical Support at COFENSE.

Wendy Silberstein has an Associate's degree in General Studies from Weber State University, which they obtained from 1995 to 2000. From 2010 to 2012, they pursued continued education in psychology and education at the University of Phoenix. In 2016, Wendy enrolled at Western Governors University to study Computer Science, completing their education in 2018. Additionally, they obtained certifications such as PhishMe Certified from COFENSE in January 2019 and CompTIA A+ from CompTIA in May 2016. There is no available information regarding the institution for their HP Repair certification.