Gaurav Abrol

Gaurav is the Chief Executive Officer at Cogent E-Services Private Limited. He completed his B.Sc. (Computer Science) from Delhi University and Masters in Computer Applications from Institute of Management Studies, Ghaziabad. Gaurav has more than 16 years of experience in working with Software solution companies and Business Process Outsourcing Units. He has tremendous knowledge of the Technology domain and is acutely familiar with the day to day functioning of the Contact Centre business. At Cogent, he leads a team of more than 200 Senior and Middle level managerial staff who report to him on all the operational aspects of the company. Gaurav is the driving force behind Cogent E Services’ reputation as one of the most tech-savvy organizations in the BPO industry. Gaurav is not only the public face of the company but also is an integral part of the team which leads the development of the company’s short term and long term strategy. He oversees the implementation of all plans, their proper execution and the operations of the organization in accordance with its overarching strategy.