Ugochukwu Henry Mgbeji

Ugochukwu Henry Mgbeji has a diverse work experience in the field of technical support and customer service. Ugochukwu Henry recently worked at Coin Metrics as a Customer Support Engineer, starting in April 2023. Prior to this, they gained valuable experience at Coinbase as a Technical Support Specialist from April 2022 to February 2023. Here, they served as a subject and technical domain expert, managing technical operations for high-value clients and institutions. Ugochukwu provided white glove technical product support and guidance for client API issues, resolving complex technical problems using tools like Postman and Data Dog. Additionally, they were responsible for strategic development, internal work tool user manuals, and workflows for Coinbase Exchange products.

Before joining Coinbase, Ugochukwu held the role of Technical Support Analyst at Digiverz from December 2017 to March 2022. In this position, they gained expertise in providing technical support and troubleshooting assistance to clients.

Overall, Ugochukwu Henry Mgbeji has demonstrated a strong background in technical support and customer service, with a focus on resolving complex technical issues and providing excellent support to clients.

Ugochukwu Henry Mgbeji has a diverse education history. Ugochukwu Henry obtained a Master of Business Administration (MBA) degree with a specialization in Project Management from Dublin Business School between the years 2020 and 2021. Prior to that, they completed their Bachelor of Engineering (B.Eng.) degree in Civil Engineering at the Federal University of Technology, Akure (FUTA) from 2010 to 2015.

In addition to their academic achievements, Ugochukwu has also obtained several certifications. Ugochukwu Henry received Lean Six Sigma Management certification from IASSCOM Fortune Institute of Technology in June 2021. In February 2017, they completed a certification program in API and Software testing techniques from EMIT.

Ugochukwu also holds certifications in Project Management Professional (PMP) from the Project Management Institute and international health and safety management (HSE1&2) from NEBOSH. The exact months and years of obtaining these certifications are not provided.