Sal Costa

Sal Costa possesses extensive experience in operations, analytics, and strategy across various industries. Currently serving as Senior Director of Global Operations at Coinbase since May 2020, focusing on global customer experience, compliance, and Web3 operations, Sal also oversees CX technology and analytics investments, including automation and AI initiatives. Prior roles include Head of Operations at Compass, where responsibilities spanned customer service and operational improvements, and Senior Leader for Amazon Private Brands, overseeing product development and brand launches. Sal's foundational experience at Ford Motor Company encompassed multiple engineering and leadership roles, supported by early consulting work with IBM. Academic credentials include an MBA from Georgetown University and Bachelor's degrees from Boston College and the University of Oxford.