Wafick Hikman

Wafick Hikman is a seasoned professional in service delivery and customer support, currently serving as the Service Delivery Manager at coinpass.com since January 2022, focusing on quality assurance and incident management. Previously, Wafick held roles such as Service Desk Analyst and Customer Service Specialist at Binance, where responsibilities included user support and dispute arbitration. Wafick's experience extends to leadership in customer service operations at iprice group and expertise in fraud prevention at Agoda. With a strong foundation in hospitality management from Universiti Utara Malaysia, Wafick has a proven track record in enhancing service quality and effectively managing customer relations.