Luinell F.

Luinell F. has extensive experience in operations and service excellence, currently serving as the Vice President of Operations APAC and Service Excellence at Collective Solution since December 2002, where contributions include supporting start-up locations in the Caribbean and Central America. Previous roles held at Collective Solution include Global Vice President of Analytics and Service Excellence, Senior Vice President of Global Operations, and various Vice President positions. Additionally, Luinell F. served as a Consultant for Customer Care Team Development at Construct Zero Inc., creating a training module for customer service representatives. Earlier in career, Luinell F. was a Senior Sales Supervisor at ReeseBrothers, overseeing operations and training in sales. Educational qualifications encompass a Bachelor of Science in Business Administration from AMA University, a Bachelor of Science in Computer Science from the University of the Philippines Diliman, and diplomas in business management from Seneca Polytechnic, alongside certifications in Six Sigma and Enterprise Wide Risk Management from the Ateneo Graduate School of Business.