Karl Chandler

Karl Chandler has extensive experience in service delivery and incident management, currently serving as Service Delivery Manager for Governance at Collinson since December 2022. Previous roles include Service Delivery Manager at Fujitsu for over thirteen years, Problem Manager, and Major Incident Manager at Fidelity Investments, where Karl managed the lifecycle of problem tickets and conducted root cause analyses. Additionally, experience as Helpdesk Manager at the Institute of Cancer Research involved overseeing IT Service Desk Analysts and improving call management. Early career roles featured leadership positions in helpdesk operations across various companies. Karl Chandler's educational background includes studies at Herefordshire College of Technology and Ludlow C of E.