Shivali K.

Shivali K. has extensive experience in instructional design and training management. Currently serving as an Instructional Designer and LMS Administrator at Colonial Companies since July 2017, Shivali K. focuses on creating course content that addresses compliance, regulatory, and technical training requirements. Prior experience includes a role as Training Manager at Teleperformance from October 2008 to September 2016, where Shivali K. implemented training improvements that enhanced the Net Promoter Score by 6% and developed online compliance training. Additional experience in call center operations involved working on Six Sigma Improvement projects and managing a team of 9 supervisors overseeing 150 agents. Shivali K. holds a Bachelor's degree in Economics from Delhi University and a Master of Arts in Economics from Himachal Pradesh University, Shimla.