Glenn MacPherson

Glenn MacPherson is an experienced IT professional currently serving as the IT Incident Manager for the Commonwealth of Massachusetts since July 2014, where responsibilities include leading IT responses to user issues and leveraging ticketing tools for incident resolution. Prior to this role, Glenn worked as a Technical Support Specialist at Cubist Pharmaceuticals and held various positions at Verizon from 1988 to 2013, including Senior Technical Support Analyst, Field Supervisor, Project/Resource Manager, and Supply Chain Manager. With a strong background in technical support, team management, and project execution, Glenn has a proven track record of improving operational efficiencies and resolving complex issues. Educational qualifications include a degree in Business Management from Emmanuel and experience at Austin Preparatory High School.