Ian Mabie

Ian Mabie has a diverse range of work experiences spanning various industries and roles. Currently, they are working as a Lead Product Manager, where they are responsible for building something new and managing a team of product managers focused on user activation, payroll activation, and credit. Prior to this role, they served as a Senior Product Manager, leading the product area focused on Saving and launching the Interest product. Ian also developed experiences to improve account funding conversion and customer retention.

Ian has also worked as an Advisor at Kodif and Aneta Ed, providing guidance and expertise in their respective fields. Additionally, they have served as a Product Manager at Stella Connect by Medallia, leading the product development of Stella Connect QA, a QA tool for front-line teams. During their tenure, Ian significantly grew the business and achieved high customer satisfaction.

In their earlier career, Ian held multiple positions at Uber, including Product Manager, Product Operations Manager, Senior Strategy and Planning Associate, and Community Operations Manager. Ian contributed to the development of Uber's first conversational support channel, improved self-service support experiences, and ensured GDPR compliance. Furthermore, they led projects to enhance customer satisfaction with support and optimize support processes.

Prior to Uber, Ian worked at Millward Brown Digital, where they played a key role in co-founding Compete Labs and driving revenue growth through the development of Compete PRO QuickTools. Ian also excelled in client success by improving support SLAs and maintaining high customer satisfaction.

Ian began their career as a Legal Clerk at Corum, Mabie, Cook, Prodan, Angell & Secrest and gained further professional experience as an Office Services Associate at Williams Lea and a Sales Associate at Complete Electronics Exchange (CeX).

Overall, Ian Mabie's work experience demonstrates their expertise in product management, customer support, and business development, with a strong focus on improving customer satisfaction, reducing costs, and driving revenue growth.

Ian Mabie obtained a Bachelor of Applied Science (B.A.Sc.) degree in Political Science and Government from Northeastern University from 2009 to 2014. Additionally, in May 2021, Ian earned a certification as a Certified Product Strategist from Section4.