Melissa Nelson

Melissa Nelson is an accomplished healthcare and spa operations professional with extensive experience managing multi-unit facilities and leading diverse teams. Currently serving as the Assistant Director of Operations and Center Operations Director at Concentra, Melissa ensures the quality execution of medical center procedures, collaborates on department goals, and drives customer satisfaction metrics. Previous roles include Director of Spa & Salon Hotel Operations at MGM Resorts International, where strategic leadership and operational oversight were central, and Director of Operations at Massage Envy, focusing on daily spa operations and staff performance. Melissa has a strong background in spa management, having held various positions that involved hiring and training staff, resource management, and customer service, complemented by certifications in Hospitality & Tourism Management and Massage Therapy.