Amy Magsino

Amy Magsino serves as Vice President of Operations at Concentrix, where responsibilities include managing over 2000 employees across various departments and generating $4 million in monthly revenue. Formerly, Amy held the position of Vice President of Operations at IBM Global Process Services and has extensive experience at TeleTech, progressing from Executive Director of Operations to Site Director and Program Director of Operations. Key achievements include significant improvements in Net Promoter Score and financial performance across multiple global locations. Amy has a strong background in process improvement and client relations, having developed training systems and procedures across North America and the Philippines. Educational qualifications include studies at Metropolitan State University of Denver and Fort Lewis College.