Tanaka Ngururu

Tanaka Ngururu currently serves as a Customer Service Representative at Concentrix, where a focus on exceptional customer experiences and operational excellence is maintained in a global business services environment. Prior to this role, Tanaka enhanced customer satisfaction at hubinit as an International Business Development professional, implementing a feedback system that led to a 25% increase in satisfaction scores and improving first-call resolution rates by 30% through customer service training. At Empire National, Tanaka achieved a remarkable 98% customer satisfaction rate and handled over 80 daily interactions, ensuring a 92% first-contact resolution. Earlier experience as a Technical Support Specialist at CBZ Bank Ltd involved significantly reducing support ticket resolution time and achieving a 92% positive feedback rate in customer satisfaction surveys. Currently pursuing a Bachelor's degree in Computer Engineering at Vistula University, Tanaka combines technical expertise with strong interpersonal skills to excel in customer service and support roles.