Silvia Alcedo Navarro

Silvia Alcedo Navarro is a seasoned Senior UX Consultant specializing in service design and innovation, currently contributing to SAN Design since January 2013. With over 14 years of expertise in service and product design across Latin America, the USA, and Europe, Silvia has held significant roles such as Senior UX Manager at Eptura, where leadership included mentoring a global design team and implementing DesignOps strategies. Previous positions encompass UX Lead Corporate at Intercorp Retail, UX & Service Design Mentor for Google Launchpad, and UX Manager/Product Owner at Supermercados Peruanos. Educational credentials include a degree in Industrial Design from Pontificia Universidad Católica del Perú and language certification from Università per Stranieri di Perugia.