Nicola Daniels (Abbi)

Nicola (Abbi) Daniels has over 25 years of experience in the technology and customer support sectors, with a significant tenure at Conferma since October 2007. With a progression of roles including Technical Relationship Manager for Partner Integrations, Operations Solutions Architect, and Operations Manager, Nicola has developed expertise in customer support encompassing both 1st and 2nd level support for various payment and booking systems. Additional responsibilities have included managing implementations, conducting UI testing, and leading the Service Desk Team. Prior experience includes a role as Hotel Res Agent/Supervisor at Protocol/NIS Europe.