Pia Johnen

Pia Johnen possesses extensive experience in digital customer experience management, currently serving as Managerin Digital Customer Experience at congstar since January 2020. Responsibilities include the development and implementation of artificial intelligence for brand-specific text generation and leading a rebranding strategy. Previous roles at congstar involved analyzing and implementing digital offerings and enhancing the company website's user experience. Additionally, Pia Johnen has excelled as a UX Tester for uTest, achieving an impressive quality rating of 99% across multiple brands. Other notable experiences include brand management at GMK Markenberatung, public relations at REWE digital, and art consulting at Sotheby's. Educational background includes a Master's degree in Communication and Media Studies combined with Art History from the University of Cologne, complemented by further studies at Shanghai University of Finance and Economics and a Bachelor's degree from Universität Siegen.