Champa Sharma

Champa Sharma is a seasoned professional in customer support management, currently serving as Senior Manager Customer Support at Contentful since February 2023. With a robust career spanning over 17 years, Champa held multiple roles at ServiceNow from March 2017 to February 2023, including Senior Technical Support Manager and Principal Support Account Manager. Prior experience includes a substantial tenure at CA Technologies from October 2006 to March 2017 as Support Delivery Manager, where Champa managed global teams and enhanced support processes. Champa's earlier roles included technical support positions at Primavera Systems and Savills, demonstrating a strong foundation in technical and customer support. Champa holds a 2:1 degree in Business Information Technology from the University of Westminster, obtained in 2003.