Jacobus Jansen van Vuuren

Jacobus Jansen Van Vuuren is an experienced professional in process management and IT service support. Currently serving as Process Management Team Coordinator at Content+Cloud since February 2019, Jacobus has a history of significant contributions as Service Desk Technical Lead and Senior IT Service Desk Analyst at Computacenter from October 2014 to February 2019. Key responsibilities included training, performance reporting, technical support, escalation investigations, and quality monitoring. Jacobus holds ITIL certification in IT Service Management from TorqueIT and A+ and N+ qualifications in Information Technology from Damelin, complemented by a Matric diploma from Northern Cape High.