Nick Schauer

Nick Schauer has a diverse work experience spanning over two decades. Nick started their career in 2001 as a Corporal in the United States Marine Corps, where they supervised Marines and was responsible for equipment and vehicle accountability during combat deployments.

After leaving the military, Nick worked as an Infantry Squad Leader in the 2nd Battalion 8th Marines, leading, training, and mentoring a squad of highly trained Marines in high-intensity combat operations.

In 2006, Nick transitioned to the IT field and started their own Independent IT Consulting business. As an IT Consultant & Sales Specialist, they provided consulting services to a variety of clients and managed network configurations, installations, and help desk support for small businesses.

Nick expanded their IT expertise by joining Simply Mac - Apple Premier Partner in 2008 as an Assistant Store Manager / Sales Manager. There, they oversaw staff, operations, and sales while troubleshooting systems and delivering training and maintenance for Apple products.

In 2013, Nick joined Ruthilee Incorporated as a Support Technician Tier 1, where they provided help desk support for the Department of Veteran Affairs and resolved technical issues while adhering to strict security protocols.

Nick then transitioned to Oracle in 2016, working as a System Engineer- Tier 2. Nick planned, scheduled, and executed Oracle Engineered Systems releases and conducted root cause analysis and proposed solutions for customer issues.

In 2019, Nick joined Cherwell Software as a Product Support Analyst Tier 1, providing excellent support for SaaS products via email and phone to users. Nick was later promoted to a Product Support Analyst Tier 2, where they provided advanced level support to escalated customers and developed technical expertise in various SaaS and PaaS technologies.

In 2021, Nick joined Ivanti as a Technical Support Engineer Tier 2 after Cherwell Software was acquired. Nick provided technical support to customers and resellers, answering complex questions and resolving cases through effective troubleshooting and collaboration with back-line and development teams.

Currently, Nick works at Convoso as a Product Support Engineer Tier 3. Nick is responsible for resolving high visibility and escalated tickets from Product Support, while also troubleshooting bugs and providing advanced troubleshooting for SaaS, Network, VoIP, and browser-based issues.

Throughout their career, Nick has consistently demonstrated strong technical skills, product knowledge, and the ability to provide quality technical support. Nick has experience in various industries, including IT consulting, retail, government, and software support.

Nick Schauer attended Moorpark College from 2013 to 2016, earning an Associate's degree in General Studies with an emphasis in Computer Science. In 2016, they briefly attended Colorado Technical University, but did not complete a degree.