Sabrina Boyd

Sabrina Boyd has a diverse work experience that spans various roles and industries. Sabrina began their career in 2008 as a Receptionist Sales at Sodramar - A piscina dos seus sonhos, where they handled incoming calls and received visitors.

From 2009 to 2010, Sabrina worked as an Administrative Assistant at Promove Corretora de Seguros, where they prepared paperwork for insurance companies and assisted sales executives.

In 2010, Sabrina joined Multisolution as an Account Coordinator, managing client portfolios and serving as the main liaison between the advertising agency and clients.

From 2012 to 2015, Sabrina worked as an Account Planner at REF Comunicação, where they commissioned external research, supported new business efforts, and created presentations for campaigns and projects.

In 2018, Sabrina started working at JPMorgan Chase & Co. as a Client Service Specialist - Tier 1, providing support and issue resolution for clients using the JPMorgan ACCESS Treasury Service web product. Sabrina later became a Client Service Analyst - Tier 2, handling cash management and operational issues.

Sabrina then joined Citi in 2020 as a Customer Account Specialist, managing and maintaining relationships with large corporate clients and ensuring high levels of client satisfaction.

In 2021, Sabrina became a Client Insights Manager at Drips, where they provided operational and technical support to enterprise clients. Sabrina also identified solutions to non-standard requests and became an expert in Drips software and features.

From 2022 to 2023, Sabrina worked at Drift as a Senior Associate Professional Services Consultant, supporting the implementation of new customers' Revenue Acceleration strategies and collaborating with customer success managers.

Currently, Sabrina is a Customer Success Manager (IVA) at Convoso, where they utilize their skills and experience to drive customer success.

Overall, Sabrina Boyd has a strong background in customer service, account management, client support, and project implementation across various industries.

Sabrina Boyd completed their Bachelor's degree in Advertising at Universidade Metodista de São Paulo from 2010 to 2013. In addition, they have obtained several certifications, including Certified Digital Marketing Professional from the Digital Marketing Institute in July 2021, Conversational Sales Certified from Drift in April 2022, Conversational Marketing Certified from Drift in March 2022, and Playbook Basics Certified from Drift in May 2021.