Terje V.

Terje V. has a diverse work experience in customer support and management roles. Starting in 2004, Terje worked as a Swedish-speaking Customer Support Agent at Transcom. In 2009, they became a Swedish Customer Care Executive at the same company. Terje then joined Fujitsu Estonia in 2010, where they held various positions including Finnish Customer Support Specialist, Application Support Specialist, and Service Desk Coordinator. In 2014, Terje worked as a Retention Agent at Kindred Group plc before returning to Kindred in 2017 as a Finnish Customer Support Specialist. In 2019, Terje became a Customer Support Team Lead for the Estonian and Finnish teams at Coolbet. They later became the Customer Support Manager, overseeing 7 support teams. Currently, Terje holds the position of Head of Services at Coolbet starting in 2023.

Terje V. received a Bachelor's degree in Finnish and Swedish Philology from Tallinn University, where they studied from 2008 to 2012. Prior to that, they obtained a Vocational Qualification in Business and Administration with a focus on Marketing from South Savo Vocational College, where they studied from 2003 to 2006. In addition to their academic qualifications, Terje V. has also obtained several certifications, including Mindfulness & EI training from the Center of Mindfulness, Petri Pennanen in April 2023, Responsible Gambling Awareness Training from Assissa Consultancy Europe in February 2023, Anti-Money Laundering & Combatting the Financing of Terrorism from iGaming Academy in January 2023, First Aid training from Tallinn Ambulance Services in November 2022, and ITIL v3 Foundations from Wakaru Oy in May 2013.